1. These General Terms and Conditions of Sale (“GTCS”) apply to all sales of goods by us notwithstanding any conflicting, contrary or additional terms and conditions in any purchase order or other communication from you. No such conflicting, contrary or additional terms and conditions shall be deemed accepted by us unless and until we expressly confirm our acceptance in writing.
2. We reserve the right to change these GTCS at any time. We will give you thirty calendar days’ notice of any changes.
3. Design Letters encourages retailers to sell products through their own brick-and-mortar stores and websites. We do not allow retailers to sell our products through online marketplaces, including Amazon or any other third-party online marketplaces, without explicit prior written permission.

1. All offers made by us are open for acceptance within fifteen calendar days from the date of issue, unless otherwise specifically stated therein, and are subject to the availability of the goods offered.
2. All purchase orders issued by you shall specify as a minimum the type and quantity of goods requested, applicable unit prices, delivery place and requested delivery dates. No purchase order shall be binding on us unless and until confirmed by us in writing.
3. Orders not complying with minimum order quantities will be adjusted up to the minimum.
4. Invoices are issued and delivered electronically to the email stated by the customer.

3. Prices and Terms of Payment

1. The prices for goods shall be those set forth in our order confirmation. All prices are exclusive of any applicable taxes, impositions and other charges, including, but not limited to, sales, use, excise, value added and similar taxes or charges imposed by any government authority.
2. Unless expressly stated otherwise in our order confirmation, payment for goods shall be made 14 days after shipment of the goods without offset or deduction. First orders are to be prepaid unless other terms are agreed in writing.
3. You must submit such financial information from time to time as may be reasonably requested by us for the establishment or continuation of payment terms. We may in our sole discretion at any time change agreed payment terms without notice by requiring payment cash in advance or cash on delivery, bank guarantee, letter of credit or otherwise.
4. If you fail to pay any invoice within five calendar days of the due date of payment, we may suspend delivery of any pursuant purchase order or any remaining balance thereof until payment is made, or decide to terminate delivery of any purchase order or any remaining balance thereof by providing written notice of termination to you within seven calendar days of the expiration of the grace period. Further, we may charge you interests from the due date to the date of payment at the rate of 1,5 % per month. This shall be in addition to, and not in limitation of, any other rights or remedies to which we are or may be entitled at law or in equity.
5. Title to goods delivered shall remain vested in us and shall not pass to you until the goods have been paid for in full. If you fail to pay any invoice within fourteen calendar days of the due date of payment, we may retake the goods covered by the invoice. You must insure all goods delivered to their full replacement value until title to the goods has passed to you.

4. Terms of Delivery and Late Delivery / Late pick-up

1. 4.1 Unless expressly stated otherwise in our order confirmation, all deliveries of goods shall be DAP in EU countries, United Kingdom, Switzerland and Norway. Shipments to all other countries shall be EXW. Both in accordance with Incoterms 2010. The risk of loss of or damage to goods shall pass to you in accordance with the agreed delivery term.
2. We strive to meet the delivery dates of goods set forth in our order confirmation, but Design Letters ApS is under no circumstances liable for losses suffered as a result of delays in delivery. If we fail to deliver goods within 2 months of the agreed delivery date, you may terminate the applicable purchase order in whole or in part (as to those goods affected by the delay) by providing written notice of termination to us within seven calendar days of the expiration of the grace period. For orders including "news" the acceptable delay is 3 months.
3. We reserve the right to make delivery in instalments.
4. Shipping charges apply for orders with value below the thresholds put forth in appendix A.
5. EXW (Ex works) shipments
6. For EXW deliveries, the Seller shall be obliged to load the Goods onto the collecting vehicle provided by the Buyer. The Buyer must give a written notice to the Seller no later than 5 (five) days prior to the date when the Buyer will collect the Goods. The delivery period for collecting goods is 14 days after confirmation from the Seller that the goods are ready for pickup.If the Buyer fails to collect the Goods within 14 days of the last day of the Delivery Period, the Seller will, subject to the provisions of this clause, hold the Goods at the cost of the Buyer at the rates of storage, Insurance and other normal expenses.

5. Acceptance of goods

1. 5.1 You must inspect goods delivered upon receipt. You are deemed to have accepted goods delivered unless written notice of rejection specifying the reasons for rejection is received by us within five calendar days after delivery of the goods.

6. Warranty

1. 6.1 We warrant that upon delivery and for a period of twenty-four months from the date of delivery goods purchased hereunder will conform in all material respects to the applicable manufacturer’s specifications for such goods and will be free from material defects in workmanship, material and design under normal use. The warranty does not cover damage resulting from misuse, negligent handling, lack of reasonable maintenance and care, accident or abuse by anyone other than us.
2. With respect to goods which do not conform to the warranty our liability is limited, at our election, to (i) refund of the purchase price for such goods less a reasonable amount for usage, (ii) repair of such goods, or (iii) replacement of such goods; provided, however, that such goods must be returned to us, along with acceptable evidence of purchase, within fourteen calendar days after you discovered the lack of conformity or ought to have discovered it.
3. We make no other warranty, express or implied, with respect to goods delivered hereunder, and the warranty constitutes our sole obligation in respect of any lack of conformity of goods delivered hereunder (except title). In particular, we make no warranty with respect to the merchantability of goods delivered or their suitability or fitness for any particular purpose.

7. Limitation of Liability

1. Neither of us will be entitled to, and neither of us shall be liable for, indirect, special, incidental, consequential or punitive damages of any nature, including, but not limited to, business interruption costs, loss of profit, removal and/or reinstallation costs, reprocurement costs, loss of data, injury to reputation or loss of customers. Your recovery from us for any claim shall not exceed the purchase price for the goods giving rise to such claim irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise.
2. We shall not be liable for any claims based on our compliance with your designs, specifications or instructions or repair, modification or alteration of any goods by parties other than us or use in combination with other goods.

8. Processing of personal data

1. Design Letters ApS processes personal data with due observance of the General Data Protection Regulation and law. Information on the customer's name, address, e-mail, telephone number, etc. can solely be used in connection with the customer's orders, communication and the promotion of products and campaigns.
2. Design Letters ApS complies with the rights of the data subject (including right of access, rectification, deletion, limitation of processing, objection, data portability, complaint and right not to be subject to a decision based solely on automatic processing, including profiling).
3. Design Letters ApS will store the data for as long as is necessary for the purpose for which it is processed. Design Letters ApS can neither disclose, sell nor otherwise transfer information to third parties, unless the customer has agreed to the same.
4. If the customer wants information on which data is being processed, having data erased or corrected, the customer should contact info@designletters.dk.

9. Force Majeure

1. 9.1 Either party shall be excused from any delay or failure in performance if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature. The obligations and rights of the party so excused shall be extended on a day-to-day basis for the time period equal to the period of such excusable interruption. When such events have abated, the parties’ respective obligations shall resume. In the event the interruption of the excused party’s obligations continues for a period in excess of thirty calendar days, either party shall have the right to terminate the applicable contract(s) of sale, without liability, upon thirty calendar days’ prior written notice to the other party.

10. Miscellaneous

1. The United Nations Convention for the International Sale of Goods shall not apply to these GTCS or to any contracts of sale entered into between us.
2. No waiver of any provision of these GTCS shall constitute a waiver of any other provision(s) or of the same provision on another occasion. Failure of either party to enforce any provision of these GTCS shall not constitute a waiver of such provision or any other provision(s) of these GTCS.
3. Should any provision of these GTCS be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision may be modified by such court in compliance with the law giving effect to the intent of the parties and enforced as modified. All other terms and conditions of these GTCS shall remain in full force and effect and shall be construed in accordance with the modified provision.
4. These GTCS and all contracts of sale entered into between us shall be governed by and construed in accordance with the laws of Denmark without giving effect to any choice of law or conflict of law provisions. Any suits, actions or proceedings that may be instituted by either of us against the other shall be instituted exclusively before the competent courts of Denmark, however, without prejudice to our right to bring suits, actions or proceedings in any other court which would have jurisdiction if this provision had not been incorporated into these GTCS.

Appendix A – Shipping charges & minimum order amounts

Minimum order value for free Country

*) Shipping costs will vary depending on the exchange rate to Danish Kroner (DKK)